Right of withdrawal

As a consumer in the European Union, you have the right to withdraw from this contract within 14 days without giving any reason.

Withdrawal period

The withdrawal period expires 14 days from the day on which you, or a third party other than the carrier indicated by you, acquire physical possession of the goods. If your order is delivered in several separate parts, the period expires 14 days from the day on which you acquire physical possession of the last item.

How to withdraw

To exercise the right of withdrawal, you must inform us:

Gatz
Marnixstraat 69a
1015 VC Amsterdam
Netherlands
Email: support@houseofgatz.com
Phone: +31 6 51 64 04 75

of your decision to withdraw from this contract by an unequivocal statement — for example, a letter sent by post or an email. You may use our model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back, or until you have supplied evidence of having sent back the goods, whichever is the earliest.

Returning the goods

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

For orders delivered in the EU we email you a free return label, so you do not have to bear the cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions

The right of withdrawal does not apply to the supply of goods made to your specifications or clearly personalised, or to sealed goods which are not suitable for return for health protection or hygiene reasons and which were unsealed after delivery.

This statutory right of withdrawal is separate from, and in addition to, our voluntary 30-day return policy.